If the product is not what you originally ordered in your purchase order, we will happily replace the product with what you want and cover the shipping charges. It is important the incorrect product is returned within a 10 day period, calculated from the receipt of goods date. It is important to note we do not exchange or refund on ‘change of mind.’
You can return your damaged product and we can replace it for you free of charge.
Please note; in this case, all shipping charges are covered by HOS. Simply contact HOS on info@houseofsoma.com.au
*Important Note: For privacy and security reasons, HOS does not store credit card information – you must include this information on the HOS Returns Form to receive your refund.
If you still have further questions please don’t hesitate to contact HOS on info@houseofsoma.com.au.